Will it fit?
That is the question almost every order turns on, so every product page carries a spec sheet with the measurements the maker publishes, in inches, grouped so you can find the one you need. Measure the gap before you order rather than after it arrives. Where a piece has an awkward constraint, a depth that decides everything or a height that has to clear a sill, the page says so in plain words above the Add to cart button.
The spec sheet says “shipping box”. Is that the size of the piece?
No, and we label it that way on purpose. The shipping box is the carton it arrives in, which is always bigger than the thing inside and sometimes a lot bigger on flat-packed furniture. The product’s own dimensions are in the “Size and fit” section above it. Where a maker does not publish the assembled size, we say that rather than quietly substituting the carton.
Where do the measurements come from?
The maker. We copy them out and we do not round, convert or improve them, and if a figure is not stated anywhere we leave the row out instead of estimating. If something on a page turns out to be wrong, that is a free return and we genuinely want to hear about it, because it means the page needs fixing for the next person.
Does it need assembling?
It depends on the piece, and the spec sheet says which. Most of the flat-packed furniture does, most of the decor and textiles do not. Where the maker states an assembly time, that is on the page too.
Where does it ship from, and how long does it take?
Everything ships from a warehouse inside the United States. Orders are dispatched in 1 to 2 business days and arrive 3 to 7 business days after that, on Fedex, UPS or USPS, fully tracked. Full detail on the shipping page.
Will I pay anything at the door?
No. The parcel never leaves the country, so there is nothing to clear and no fee to collect. The price at checkout is the whole price.
Do you ship outside the United States?
Not at the moment. We would rather sell to one country properly than take money for a parcel we cannot get to you at a sensible speed or price.
Can I return it?
Yes, within 30 days. No photographs demanded, no forms, no arguing about whether you gave it a fair chance. A small room is unforgiving about two inches, and we would rather you measured it in place than guessed from a screen. See Returns & Refunds.
Why are there no customer reviews yet?
Because we have not had the customers yet. This shop is new. We would rather show you an empty review section than fill it, and we will never buy, write or import a review that a real buyer of that exact item did not write. When real ones arrive they will appear on the product pages, critical ones included.
Which payment methods do you accept?
All major debit and credit cards, plus Google Pay. Payments are processed securely and we never see your card details.
How do I track my order?
Your shipping confirmation email carries the tracking link. Details on the Track Your Order page.
I have a question that is not here
Write to us through the contact page. A human answers, usually within one business day.