The moment your order ships you receive an email with the tracking number and a link. Delivery runs 3 to 7 business days after dispatch, on Fedex, UPS or USPS.
Where is my tracking email?
It is sent within 1 to 2 business days of your order. Check spam and promotions first. If it is not there, contact us with your order number through the contact page and we will resend it within one business day.
Tracking has not moved in a while
A day or two of silence is normal while a parcel moves between sorting facilities, and it is more common on the heavier furniture. If nothing has changed for four days or more, tell us and we will chase the carrier from our side. If a parcel is genuinely lost, you choose: free reshipment or a full refund.
It says delivered and it is not here
Check with anyone else at the address and look wherever your carrier usually leaves things, because parcels are occasionally scanned as delivered a few hours early. If it has not appeared by the next day, contact us with your order number and we will open a trace with the carrier.