The short version: free tracked shipping on every order, dispatched in 1 to 2 business days, delivered in 3 to 7 business days after that. The price at checkout is the price. Nothing is owed at the door.
Where we ship
The United States only, for now. Everything in the shop is held in a warehouse inside the country and moves domestically, which is what makes the delivery window short and the final price final. We are not shipping to Europe at the moment. If you are outside the US and want something here, write to us and we will tell you honestly whether we can do it yet.
How long it takes
- Order processing: 1 to 2 business days.
- Delivery: 3 to 7 business days after dispatch, on Fedex, UPS or USPS.
- Tracking: emailed to you the moment your order ships, and trackable end to end.
Those numbers are the carriers’ own quoted windows for the routes our warehouse actually uses, not an average we liked the look of. Large or heavy pieces sit at the slower end of the range. Remote addresses can take a few days longer, and the tracking will say so before we do.
Customs and extra fees
There are none. Your order ships from inside the United States to an address inside the United States, so there is no border to cross and nothing to clear. No customs bill, no carrier handling fee, no cash on delivery. If any carrier ever asks you for money on one of our parcels, refuse it and tell us.
If something goes wrong
Parcel stuck, lost, or arrives damaged? Tell us through the contact page. A lost parcel is reshipped or refunded in full, your choice. A damaged item is replaced free and you do not have to ship anything back.
Not what you expected once it is in the room? That is what the 30-day return is for, and we would rather you used it than kept something that does not fit.